Frequently Asked Questions
Products
1. Are your products oven safe?
Yes, they are microwave and oven safe. But you need to make sure the oven is not preheated.
More information:
They are all microwave, oven & dishwasher safe
The clay and glazes are lead-free
Do not transfer directly from freezer to oven
The clay and glazes are lead-free
Do not transfer directly from freezer to oven
Returns
1. What do I do if my products arrived damaged?
While we strive for perfection, we understand that occasional damages or mistakes may happen. If you encounter any issues, please reach out to us promptly, and we'll replace the item. Please note that we cannot accept returns for items damaged due to regular use or wear and tear. Your trust is paramount to us, and we're committed to ensuring your experience with us remains exceptional.
Our Store
1. Do you have an offline store?
No, we only sell online
2. If the item I want to purchase is out of stock, when can I expect to see it back in the store?
Usually it would take 3-4 weeks. But you can freely WhatsApp us on 7744982388 for information.
3. Do you offer customisation options for the pieces?
Certainly! Please be aware that our customization process typically requires 3-4 weeks to complete. This timeline allows us to finalize dimensions and colour preferences before presenting a prototype for your review. Once approved, we proceed with crafting the final piece. Thank you for your understanding as we strive to ensure your satisfaction with every detail of your custom order.